Refund Policy

Our Satisfaction Guarantee

We stand behind the quality of our editing, proofreading, and coaching. If our work doesn't meet the standard we promised, we'll make it right — through revision first, and a refund where a revision can't resolve the issue.

Refund Conditions

Full Refund if:

  • • We miss the agreed deadline without a valid reason
  • • The editing or feedback was not carried out to the standard of the service you ordered
  • • We did not address the brief or areas you asked us to focus on
  • • Work was not started (before an editor has begun, orders are fully refundable)

Partial Refund if:

  • • Part of the agreed scope was completed, but a portion fell short and can't be resolved by revision
  • • The depth of editing delivered did not match the tier you paid for (after a revision attempt)

Refunds are not available where:

  • • The work was completed to the agreed standard and delivered on time
  • • A dissatisfaction relates to a grade or outcome from your institution — editing improves how your own work is presented, but the underlying content and any mark awarded remain yours
  • • A refund is requested more than 7 days after delivery

Revision First

Before any refund, we offer free revisions within the scope of your order. Most concerns are resolved this way — we'll work with you to make sure the editing or feedback meets what you needed. Simply reply to your delivery with what you'd like adjusted.

How to Request a Refund

  1. 1. Contact our support team at help@campusscribe.com within 7 days of delivery
  2. 2. Describe the issue in detail, with specific examples
  3. 3. We'll review and respond within 24 hours
  4. 4. If a refund is approved, funds are returned to your original payment method (processed by AntoMax Solutions) within 5–7 business days

Confident in Our QualityVery few of our clients request refunds — because our editors and coaches consistently deliver careful, high-quality work on the drafts you send us.